1. Agreement to Terms

These Terms of Service (“Terms”) form a legally binding agreement between you (“Client,” “you,” “your”) and Outbound Gen LLC (“Company,” “we,” “us,” “our”) regarding your access to and use of our websites, services, and deliverables (collectively, the “Services”).
By engaging Outbound Gen or using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree, you must discontinue using our Services immediately.

We reserve the right to modify these Terms at any time, with updates posted and marked with a “Last Updated” date. Continued use of our Services after changes indicates acceptance of the updated Terms.

2. Scope of Services

Outbound Gen provides business-to-business (B2B) sales development, outbound marketing, and GTM consulting services. Our scope includes, but is not limited to:

• Building outbound systems

• Prospect list research and enrichment

• Outreach execution (e.g., email, LinkedIn)

• Campaign strategy and consulting

• CRM and sales automation integrations

The exact scope of work is outlined in separate proposals, statements of work, or agreements between the parties.

3. Eligibility & Authorization

You represent and warrant that:

1. You are authorized to enter into this agreement on behalf of your company.

2. You are at least 18 years of age.

3. You will provide accurate and lawful information required for executing Services.

4. Your intended use of deliverables will not violate any applicable laws or regulations.

   
   

4. Client Responsibilities

To enable Outbound Gen to provide Services effectively, you agree to:

• Provide accurate ICP (Ideal Customer Profile) data, offers, and messaging approvals promptly.

• Grant access to necessary systems (CRM, domains, analytics, etc.) as required.

• Respond to leads, prospects, and campaign results promptly to avoid loss of opportunity.

Failure to cooperate or delays may impact performance metrics and outcomes.

5. Intellectual Property

• Outbound Gen Materials: All proprietary frameworks, copywriting, workflows, templates, and technology provided by Outbound Gen remain the sole property of Outbound Gen unless expressly transferred in writing.

• Client Materials: You retain ownership of your brand assets, customer data, and other intellectual property provided to us.

• You are granted a limited, non-exclusive, non-transferable license to use Outbound Gen deliverables for internal business use only.

  
  

6. Confidentiality & Data Privacy

Outbound Gen treats all Client information, prospect data, and campaign analytics as confidential.
We will not:

• Sell or share Client-provided data with unauthorized third parties.

• Use Client data for any purpose other than fulfilling agreed Services.

Outbound Gen uses third-party software (e.g., HubSpot, Clay, Smartlead, LinkedIn, and similar tools) as part of its Services. Client data processed through these tools is subject to those providers’ respective privacy policies.

We comply with applicable data protection laws, including CAN-SPAM, GDPR (as applicable), and CCPA for outreach.

7. Deliverables & Performance

Outbound Gen provides Services based on agreed objectives and timelines. While we strive to meet performance metrics (e.g., number of leads, demos, or SQLs), results may vary due to market conditions, Client offer strength, and ICP accuracy.

8. Payment Terms

• Fees and payment schedules are outlined in Client proposals or agreements.

• Payment is due as agreed; late payments may result in suspension of Services.

• All fees are exclusive of taxes unless otherwise stated.

  
  

9. Prohibited Activities

Clients may not use Outbound Gen Services or deliverables to:

1. Engage in unlawful or unethical marketing practices.

2. Send unsolicited messages outside of agreed ICP and compliance boundaries.

3. Reverse-engineer or resell Outbound Gen proprietary systems without authorization.

4. Use data acquired through Outbound Gen Services for spam, fraud, or harassment.

   
   

10. Limitation of Liability

In no event shall Outbound Gen, its employees, or agents be liable for indirect, incidental, consequential, or punitive damages, including loss of revenue or profits, arising from use of our Services.
Our total liability shall not exceed the fees paid by you for the Services in the preceding six (6) months.

11. Indemnification

You agree to defend, indemnify, and hold harmless Outbound Gen from any claims, damages, liabilities, or expenses arising from:

• Your misuse of Outbound Gen deliverables

• Violation of these Terms

• Violation of applicable laws

  
  

12. Term & Termination

• Either party may terminate the engagement with written notice per contract terms.

• Termination does not relieve Client from payment obligations for work already completed.

• Outbound Gen may terminate or suspend services immediately for material breach or unlawful use.

  
  

13. Modifications & Service Interruptions

Outbound Gen reserves the right to modify or discontinue any portion of the Services without notice, provided that contractual obligations are fulfilled.
Outbound Gen is not liable for interruptions due to third-party platform outages, network failures, or circumstances beyond reasonable control.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of New Jersey, USA.
Any disputes shall first be addressed via informal negotiation. If unresolved, disputes will be handled via binding arbitration in New Jersey

15. Miscellaneous

• These Terms constitute the entire agreement between you and Outbound Gen.

• If any provision is found unenforceable, the remaining provisions will continue in full effect.

• No joint venture, employment, or agency relationship is created by using our Services.